Notice to our Community and Valued Customers

For many years, the residents of Simcoe County have supported our dealership which has allowed us to support our staff team and our community.

We know many of you are front-line workers, working in other essential businesses or caring for loved family members. In our geographical area, you need your transportation. Through these very trying times, as we all come to grip with the Covid-19 virus and its implications, we are trying to serve our customer’s automotive needs while maintaining the safety of our team members and our customers.

Service Department

Our Service Department is open to serve our customers essential automotive needs.

Hours are Monday to Friday – 7:30 am – 5:30 pm, Saturday 7:30 am - 4:00 pm and Closed Sunday.

You can book an appointment online or call 705-734-1200.

Book a Service Appointment Online
Parts Department

We have launched “Baytowne Hyundai Parts Online Express” which can be found on our website or parts.baytownehyundai.com. You can shop our Hyundai Genuine Parts Inventory, order from the safety of your home and we will ship your parts to you or arrange curbside pickup. Accessory and tire sales with curb-side pick-up can be arranged by calling 705-734-1200. or emailing parts@baytownehyundai.com.

Baytowne Parts Online Express
Sales Department

Our Showroom is OPEN BY APPOINTMENT ONLY.

If you would like to book an appointment please call 705-734-1200 or email sales@baytownehyundai.com.

Showroom Hours

Monday to Thursday 9:00 am - 7:00 pm

Friday and Saturday 9:00 AM - 5:00 PM

Available at other times by appointment.

New Inventory Used Inventory
Financial Services Department

We are proud to be the exclusive dealer to offer Walkaway in the Barrie area. In the case of some health issues or job loss, you may be eligible to return your vehicle and Walkaway. If you are a Baytowne customer and Walkaway was included with your purchase/lease, you can get more information by contacting our General Sales Manager John Hillock at jhillock@baytownehyundai.com or by contacting Walkaway directly at: 1-866-603-8666

Important Contact Information: If you need assistance with the payments on your current vehicle please contact you finance provider directly using the number below.

RBC:

Phone: 1-800-769-2511 Website: https://www.rbc.com/covid-19/index.html

TD Auto Finance:

Phone: 1-866-694-4392 Website: https://www.td.com/ca/en/personal-banking/covid-19/

Scotia Bank:

Phone: 1-800-4SCOTIA Website: https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates/coronavirus-covid-19.html

Hyundai Motor Finance (HMF):

Phone: 1-800-205-0540

Enhanced Health and Safety Measures at our dealership

Hygiene standards for our employees and guests is our top priority. We are closely following the latest guidelines from the CDC, WHO, local governments and public health agencies. We have taken the following ENHANCED steps:

ACCESS – PERSONAL: If you have been outside of our country in the past 14 days please do not come to the dealership. If you have any of the symptoms of the Covid-19 virus as indicated on the government self-assessment website (fever, runny nose, cough, sneezing, sore throat etc) please do not enter the dealership. Our staff are authorized to protect themselves by refusing service to anyone displaying symptoms.

ACCESS – VEHICLE: If your vehicle has been outside of the country within the last 14 days please do not bring it to the dealership. It would be appreciated if you could drop off your vehicle the night before your service appointment using our after-hours key drop box.

PROTECTIVE SCREENS: We have installed protective screens at all front-line touch points in the dealership.

SHUTTLE SERVICE: We have suspended our shuttle service until further notice. Rental vehicles are available.

DETAIL / CLEAN UP: We have suspended the detail and cleaning of customer vehicles until further notice.

PHYSICAL DISTANCING: Our team members are practicing physical distancing and we ask that our customers respect this as well.

SANITIZATION: In addition to our normal daily dealership cleaning processes, our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic areas of the dealership. We have increased accessibility of hand sanitizers for guests and employees throughout the dealership. All service staff have been instructed to wear gloves and wash their hands regularly.

CUSTOMER VEHICLES: We will wipe down steering wheels, dash, and shift controls before we work on your vehicle. We will use gloves along with steering wheel covers, seat covers & floor mats to minimize contact with your vehicle. These will be removed before the vehicle is returned. Every vehicle will be wiped down with disinfectant products after each customer or employee interaction.

EMPLOYEE HEALTH: Our team members will not be allowed to return to work if they have had exposure to a COVID-19 patient until they have self-quarantined and/or been certified that they can return to work by a medical professional. If any of our employees display symptoms of a COVID-19 infection we will be sending them to a health professional for a screening and then for a 14-day quarantine period if required.

CUSTOMER LOUNGE: We have suspended the use of our refreshment counter and reduced the seating in our customer lounge to allow for physical distancing

Of course, as this situation remains fluid, it must be said that all these policies/changes are subject to change at any moment and without warning. We remain committed to keeping you informed while continuing to support our employees and the Barrie/Simcoe County community.

Stay Safe,

The Williams Family